Refund & Cancellation Policy

Booked calls and appointments

You can cancel or reschedule a booked call or appointment free of charge up to 24 hours beforehand. Cancelling or rescheduling within 24 hours of the scheduled time may incur a fee of 50% of any amount already paid or invoiced for that booking.

Projects and orders

Once a project is confirmed and work has begun, cancellation is handled as follows: any work already completed is payable in full; any deposit or payment made for work not yet started is refunded in full. If you cancel before any work has begun, any payment made is refunded in full.

Your EU right to cancel

As set out in the Terms of Service, if you are an EU consumer you have a 14-day right to cancel a distance contract without giving a reason. Because most projects on this site involve work starting soon after confirmation (design, development, or audit work), by asking me to begin before the 14 days are up, you agree that this cancellation right ends once the service is fully performed, and that you may be charged for work already carried out if you cancel partway through. This is confirmed again at checkout before you place an order.

Care Plans (recurring)

Care Plans run month to month with no long-term contract. You can cancel at any time; cancellation takes effect at the end of the current paid month, and no partial-month refund is given for a month already in progress. There's no cancellation fee for Care Plans beyond this.

How to cancel or request a refund

Email support@annawebdesign.com with your order reference (from your confirmation) or booking details, and I'll confirm the outcome within 2 business days.

Non-refundable items

Because every service here is bespoke work carried out specifically for your business, completed work and work already in progress at the time of cancellation is not refundable, in line with the EU distance-selling waiver above.